FREQUENTLY ASKED QUESTIONS

This section lists the questions that we get asked most often. We regularly update this page due to the feedback that we get. If you don't find you question listed here or if you have a suggestion for us - just drop us a message. 


Do I need to update RISER regularly?

In order to get the best results it is crucial that you have the latest version of RISER installed on your phone. You can find the latest udapte in the Google Play Store or the Apple App Store.

Also it is important that you have the right settings for locations services and battery optimization switched off. 

Do i have to pay for RISER in order to use the app?

No, RISER is available in a free-of-charge basic version and a PRO version with different subscription models.

When you sign up for RISER you will be automatically assigned as Basic user. 

Only if you decide actively that you want to become a PRO user to get unlimited functionality, you will be charged via your app store.

To become a PRO member you can chose between different subscription models to get unlimited functionality. To get more information visit the Subscription part on this website here.

I found a straight line in my recorded trip - what can I do?

To get the most out of the RISER app, it is sometimes necessary to adapt the settings of your phone. Since the app relies on the information that it gets from the GPS sensor, it is crucial to have the right setup in order to let the app know where you are on the road and record the right locations.

SETTINGS FOR iPHONE

To make sure you have the right settings for RISER on your iPhone follow these steps:

1. Open the settings of your iPhone
2. Scroll down until you see RISER
3. Open “Location” and set to “Always”
4. Go back 1 step
5. Activate “Background App refresh”

SETTINGS FOR ANDROID

The settings for location permissions on Android are similar to the ones above for iPhone. Make sure RISER is allowed to use your location “while using the app” and check your battery optimization settings to have the optimal setup.

1. Open the settings of your Android phone
2. Go to Apps / Manage Apps
3. Navigate to RISER
4. Open permission
5. Set location to “While using the app”

On Android it is also important to disable the battery saving modes. If they are activated, it might occur that the phone will prevent the RISER app from getting location information when running in the background which can lead to straight lines in your recorded trips.

To check if the battery saving options are enabled:

1. Open the RISER app
2. Go to More -> Settings
3. Scroll down to “App optimization” and check if you have it marked with a green checkmark. If so – you are all set for your next adventure. If not it is necessary to do some adaptions.

Adapt settings for battery optimizations

1. Tap on “App Optimization”
2. Click “Go to settings”
3. Select “All apps” (default might be “Not optimized”)
4. Srcoll down to RISER
5. Make sure you have “Not optimized” enabled

How can I add my bike to the garage?

You can add one or more motorcycles to your personal profile.

You can then assign the bikes to the trips you did or select your preferred bike before the ride.

To add a bike, go to your profile (menu "More" - > "My profile") and tap on garage.

Click on the plus symbol to add your bike and expand your garage. You will be able to see an overview of all driven kilometers per bike as well as the number of ridden trips per motorcycle.

If a bike is missing, please add it as a suggestion or get in touch with us directly via This email address is being protected from spambots. You need JavaScript enabled to view it. 

What is PackRide and how do I use it?

Activate the PackRide function when you want to hit the road with your friends. PackRide allows you to see where your friends are while driving and you will be notified automatically if, for example, someone falls behind.

To create a PackRide, simply start recording and then click on the menu symbol in the middle at the bottom of the screen. Then go to PackRide and click on "Create". Friends in your area can already see this PackRide and participate.

To take part in a PackRide that has already been created, simply click on the red notice at the top of the screen. Then you can choose your bike and off you go.

I have an idea for a feature - whom should i contact?

You have a wish or an idea about how we can improve RISER for you? Awesome! 🎉 Just send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and tell us about your thoughts. 

We are constantly improving the app and platform due to the feedback that we get from the community. 

We are looking forward to hearing from you! 

The app shows my distance in kilometers but I want miles!

You can set your preferred unit of measure (Metric -Kilometer- or Imperial -Miles-) in the app in the menu item "More" -> "Settings" under the item "Units".

What is "Offline Maps" and how can i use it?
With our PRO-Feature "Offline Maps" you can define certain areas and download the map so that the data is still available even if you don't have cellphone reception.
How can i step up in the ranking and get more stars on my profile?
The ranking reflects your activities across the platform. There more trips you track, comments and likes you do, the higher you step up in ranking. Also the amount of friends/connections you have on RISER is taken into consideration.
Can i become a RISER ambassador? And what do i have to do?

RISER has ambassadors around the globe. We invite passionate riders that share their awesome tours across the platform to motivate others.

If you want to apply for the ambassador program, just drop us a message at This email address is being protected from spambots. You need JavaScript enabled to view it. and tell us why you want to become an ambassador.

We are looking forward to your messages.


Your question is not listed here?

If you have a question that we have not yet answered here - just send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. We will do our best to answer your message as soon as possible.

Stay up to date with our newsletter!

RISER is a motorcycle platform made by bikers for bikers with the aim to connect riders worldwide. Handcrafted in 🇦🇹 by an international team.

Copyright 2021 RISER GmbH | Terms of Service | Privacy Policy | Imprint